By Taylor Hatmaker

If the pandemic has made us completely rethink the way we work, that we — the swath of workers at home in pajamas popping into meetings on Zoom — leaves out a massive chunk of the workforce that continues to show up for work in-person, every time. As knowledge workers explore the intricacies of the virtual office, frontline workers from a cross-section of critical industries still lack the basic tools they need to do simple tasks like switching shifts, asking HR a question or seeing when their next paycheck arrives…